Shipping Rates and Policy
Protectli typically ships all custom Vault firewalls within 1-2 business days from the time the order is placed.
GENERAL
Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
SECTION 1 – SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
SECTION 2 – RETURNS
You have 30 days to return an item from the date you received it. If you don’t like it within 30 days, we will take it back. Period. Please refer to warranty & returns for full details.
SECTION 3 – DELIVERY TERMS
3.1 Transit Time
In general, domestic shipments are in transit for 2 – 3 days. For international shipments, please refer to shipping estimates when selecting your shipping address at checkout.
3.2 Fulfillment Time
Orders are usually fulfilled within 1-2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
SECTION 4 – TRACKING NOTIFICATIONS
Upon fulfillment, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
SECTION 5 – IMPORT DUTIES & TAX
Import duties and taxes for international shipments (outside of the EU) may be liable to be paid upon arrival in the destination country. This varies by country, and Protectli encourages you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Protectli at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
SECTION 6 – CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
SECTION 7 – CUSTOMER SERVICE
For all customer service enquiries, please email us at info@eu.protectli.com.